firmware and configuration updates

Ensure optimal performance of network infrastructure components

Technical Support & Knowledge Transfer

Provide first- and second-level network support

Troubleshoot routing, switching, and connectivity issues

Document solutions and contribute to knowledge sharing

Critical Issue Management

Respond to incidents within defined SLA frameworks

Assist with troubleshooting and escalation

Participate in structured incident response processes

Reporting & Documentation

Maintain accurate network documentation and diagrams

Generate performance and operational reports

Contribute to standard operating procedure development

For more information please contact:Nondumiso Radebe