JOB PROFILE

Position Title

National Control Centre (NCC) Controller

Department

Operations – National Control Centre (NCC)

Reports To

National Control Centre Supervisor / National Control Centre Manager

Job Purpose

The National Control Centre (NCC) Controller is responsible for monitoring, coordinating, and managing all security operations through the National Control Centre on a 24/7 basis. The incumbent ensures the effective deployment and support of security personnel, monitors alarm and tracking systems, coordinates emergency responses, communicates with clients and operational management, and maintains accurate records of all incidents and activities.

The NCC Controller plays a critical role in ensuring the safety of clients, employees, company assets, and the continuity of security operations by providing immediate response and operational support.