The intern will support day-to-day ICT operations, assist users with basic technical issues, and gain exposure to systems, networks, hardware, software, and administrative IT processes.

Key Responsibilities

• Provide first-line support to staff for basic hardware, software, printer, email, and network-related issues.


• Assist with setting up computers, laptops, user accounts, printers, and other ICT equipment.


• Install, configure, and update approved software under supervision.


• Log, track, and follow up on IT support requests using the company’s helpdesk or ticketing process.


• Assist with basic network troubleshooting, including connectivity checks and escalation of unresolved issues.


• Support data backup, file management, and basic system administration tasks.


• Maintain IT asset records, equipment registers, and documentation.


• Assist with ICT projects, system ...