Position Description:

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned You are expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. You will be supporting multiple Retail accounts.

This role is based in CGI Philippine Global Delivery Center (Taguig City, Philippines). This is a unique relocation opportunity for German (speaking) citizens.

Due to the internationality of the role, we appreciate your CV in English.

Your future duties and responsibilities:

• You will handle first line incidents, including triage and troubleshooting, give resolution where
possible and assignment where required to 2nd/3rd line support teams and third parties
• Support Service Request Ma...