Description

• Provide exceptional customer support in Polish and English via phone, email, and chat.
• Assist customers with technical issues and inquiries related to our products and services.
• Document and track user requests in a ticketing system, ensuring timely follow-up and resolution.
• Collaborate with the IT team to escalate complex issues and ensure customer satisfaction.
• Maintain a knowledge base of common issues and solutions to enhance team efficiency.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field (e.g., Computer Science, Information Technology, Communications)
• Experience Level: 1-3 years in a customer service or IT support role
• Skills and Competencies: Proficiency in Polish and English; strong communication and interpersonal skills
• Responsibilities and Duties: Ability to work independently and as part of a team in a fast-pace...