Drive patient satisfaction as a Multi-Hospital Patient Experience Specialist at HealthHub across Canada. Provide expert support and sell services to enhance patient interaction at the bedside.
In this pivotal role, you will connect with patients and hospital staff, ensuring they receive optimal service while being informed about HealthHub services. Your efforts directly impact revenue generation as you engage users in renting health devices and assist with the rental process. Strong leadership in sales strategy and customer interaction will be essential.
Key Responsibilities:
• Deliver outstanding customer experiences across hospital environments
• Promote awareness of HealthHub rental services to patients
• Document and inspect equipment on-site for quality assurance
• Respond promptly to service inquiries from patients
• Analyze performance metrics to drive revenue initiatives
Requirements:
• Experience in a customer-facing role, preferably in healthcare