📍 Local Job Near You
Multi-Channel Customer Experience Specialist
AIA Malaysia
📍
kuala lumpur, Malaysia
Location
kuala lumpur
Posted
May 31, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
- There are few different roles for this position. You will be either assigned to inbound call center, or other teams such as emails or live chats.
- To attend to inbound calls/outbound calls/emails/live chats according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back-end administration processing.
- To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
- To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
- To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
- To promote/cross-sell the company’s product and services pro-actively when opportun...