A leading telecommunications firm in Malacca is seeking a Contact Centre Team Leader to oversee a team of customer service associates across multiple interaction channels. Responsibilities include managing staffing schedules, handling escalations, and continuously evaluating service processes to enhance efficiency. The ideal candidate will have at least 2 years of contact centre experience in a leadership role and strong coaching skills. This role is critical in maintaining high customer satisfaction and operational standards.
#J-18808-Ljbffr