Summary The Medical Support Assistant functions such as an initial point of contact for units, clinics, patients, call centers, or Care in the Community (CITC). Responsibilities include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical records and medical systems. Work requires a knowledge of computerized data entry, information processing systems and software related to patient care. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties of the Medical Support Assistant (MSA) include, but are not limited to: Answering and responding to incoming telephone calls. Routing calls to the appropriate resource. Determining enrollment and eligibility for services. Ensuring all outpatient clinic appointments are scheduled and documented. Scheduling/rescheduling/canceling initial and follow-up appointments. Routine interactions ...