The MS Engineer (L1) hybrid role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The engineer focuses on first line support for standard and low complexity incidents and service requests. 

Key Roles & Responsibilities

• Monitor, detect and prevent incidents.
• Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
• Supervise in real time the alarms and specific events occurred on every platform.
• Attend to consults and claims related to monitoring.
• Registry and resolution of incidents.
• Take ownership of cu...