Responsibilities:

CRM Support and Maintenance:

- Provide expert-level support for Microsoft Dynamics CRM, troubleshooting and resolving issues reported by end-users.

- Monitor system performance, conduct regular system health checks, and implement necessary maintenance activities.

- Ensure timely resolution of tickets and maintain service level agreements (SLAs).

Customization and Configuration:

- Analyze client requirements and customize the Dynamics CRM solution to meet their specific business processes.

- Develop and implement workflows, custom entities, forms, and dashboards as per client specifications.

- Perform data migrations and integrations with other systems as needed.

User Training and Documentation:

- Conduct training sessions for end-users to enhance their understanding of Dynamics CRM functionalities and best practices.

- Create and maintain detailed documentat...