Motor Claims Relationship Manager (Pretoria)

This role is based in the Motor Claims South Region, Cape Town.

What will you do?

Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area. Provide technical support and deliver a high‑quality service in the claims value chain regarding the motor vehicle repair process and delivering superior client service.

Responsibilities Monitor and control the following MBR’s KPIs: Smart Repairs: Smart repair technology, repair vs replacement Support Assessing team Manage and handle complaints Apply business standards: Normalise Cost Ratio (NCR), Average Repair Cost (ARC), ARC plus Ancillary Cost (ACPC) Utilise alternative and green parts: CAP, used and refurbished Paint, Labour and Parts Ratio Compare quotation differences: Quotations vs 1st Authorization, 1st Authorization vs FRC, Quotation vs FRC Additional cost after FRC System sup...