Job Description
An employer is seeking a Mortgage Project Manager for a large financial client sitting in Charlotte, NC. The Mortgage Servicing Oversight (MSO) Project Manager will lead or assist with MSO projects, process improvements, team-wide procedure oversight, vendor application management, coordination of loan sales and other key initiatives within MSO. This role is responsible for identifying and supporting remediation of any operational gaps, with an emphasis on sustained and enhanced customer experiences. The ability to effectively interact with leadership and business line leaders, including but not limited to IT, key vendors, Compliance, Legal, and Customer Relations, is required. Problem resolution and organizational skills are key components of this role. The Project Manager role may also assist with Quality Control and Legal Requirements Monitoring, primarily in a vendor oversight role, but some hands-on testing may be needed due to team capacity. In this role, ex...