Job responsibilities:

• Lead end-to-end mortgage origination operations from initial file intake through closing and funding.
• Oversee daily pipeline management, prioritization, and issue escalation to support on-time delivery.
• Review complex files and apply subject matter expertise to nonstandard income, asset, and collateral scenarios.
• Partner with underwriting, processing, closing, and mortgage solutions teams to remove blockers and improve handoffs.
• Ensure adherence to regulatory requirements, internal policies, and control standards throughout the origination lifecycle.
• Maintain quality control standards, including documentation accuracy and audit readiness.
• Manage and develop an operations team through coaching, performance management, and skill building.
• Identify operational risks and implement corrective actions and sustainable process improvements.
• Produce clear status updates and metri...