Overview

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Responsibilities


+ Ability to work effectively and efficiently with automated systems

+ Familiarity with accounting, credit, and/or lending principles and techniques

+ Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

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