Mortgage Administration Teamleader

📍 Leicester / Ipswich / Bradford (multi-site)

Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team.

This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.

The Role

You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.

Key responsibilities include:

Managing and motivating a team to achieve performance targets and SLAs
Supporting mortgage and protection cases from submission through to completion
Communicating effectively with adv...