Axiom Technologies is looking for a Desktop Support Engineer in Montreal to deliver top-notch IT services. Elevate user productivity by resolving desktop issues effectively on-site.
This full-time role focuses on providing first and second-level support within the desktop computing environment. You should possess over three years of solid experience in IT support, coordinating closely with end-users to address their needs while maintaining high levels of customer service. Your responsibilities will involve ticket management and compliance with IT policies.
Key Responsibilities:
• Troubleshoot and resolve desktop hardware and software issues
• Monitor and resolve support queues efficiently
• Escalate support issues when necessary
• Maintain compliance with IT procedures and customer satisfaction
• Update and document service information in timely manner
Requirements:
• 3+ years of experience in IT Infrastructure support
• French language proficiency is esse...