About Our Client

The company is a large organization operating in the FMCG sector with a focus on Cosmetics and personal care products. It is renowned for its innovative approach to technology and commitment to delivering high-quality products

Job Description

* Lead and support daily operations across production and non-production environments.

* Manage and mentor a team of support engineers, providing technical guidance, performance feedback, and career development.

* Oversee shift schedules, work allocation, and ticket prioritization to ensure 24x7 operational continuity.

* Handle L3-level troubleshooting for complex incidents.

* Collaborate with other technology towers to resolve cross-domain technical issues.

* Lead high-severity (P1/P2) incident calls, communicate action plans, and ensure timely restoration of se...