Our client in Durbanville is looking for a Help Desk Agent with Model Maker experience to join our team. Model Maker proficiency is non-negotiable

Key Requirements:

• Minimum 2 years’ proven experience with Model Maker (essential)


• Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)


• Proficient in TeamViewer and general computer literacy


• Quick learner with strong problem-solving skills

Duties and Responsibilities:

• Provide first-line support to clients using Model Maker software


• Assist users with installation, setup, and troubleshooting of Model Maker and related applications


• Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)


• Escalate complex issues to senior support or devel...