Your mission

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support