Elevate your career as a Salesforce Production Support Lead based in Mississauga, ON. In this hands-on role, you will troubleshoot and manage production support for enterprise Salesforce applications.
We are looking for a Senior Consultant or Manager level professional responsible for providing L2/L3 support, coordinating with stakeholders, and ensuring the stability of Salesforce systems. You'll analyze incidents, manage user security, and support deployments while maintaining operational documentation and best practices.
Key Responsibilities:
• Deliver L2/L3 support for Sales and Service Cloud platforms
• Handle incidents and service requests in accordance with SLAs
• Monitor system health for integrations and data loads
• Coordinate issue resolution with development and QA teams
• Manage user profiles, roles, and permissions efficiently
Requirements:
• Proven hands-on Salesforce Production Support experience
• Strong knowledge of Salesforce integrations...