MIS Executive – Call Center

Location: Bridgetowne Blvd., Bridgetowne Blvd, Metro Manila, Philippines. Work set up: Onsite in Exxa Tower Bridgetowne QC.

Job Summary

The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision‑making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
• Generate real‑time and historical data reports to support operations, quality, and workforce management teams.
• Work closely with operations to analyze trends and suggest improvements in agent productivity and efficiency.
• Coordinate with IT and WFM teams for data integration and system enhancements.