On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Share

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Read More

Job Summary

The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call center operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports and ensures accurate data management, performance tracking, and process optimization.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.)
• Generate real‑time and historical data reports to support operations, quality, and workforce management teams
• Work closely with operations...