The MIS cum Customer Service Executive is responsible for managing logistics-related reports, maintaining operational data accuracy, monitoring KPIs, and providing excellent customer support to clients. The role acts as a bridge between customers, warehouse operations, transportation teams, and management by ensuring timely reporting, issue resolution, and service excellence.

• Prepare and maintain daily, weekly, and monthly operational reports.
• Generate MIS reports related to inventory, order fulfilment, transportation, delivery performance, and customer service metrics.
• Monitor and analyse key logistics KPIs such as order accuracy, on-time delivery, inventory accuracy, and turnaround time.
• Ensure data accuracy in ERP, WMS, and TMS systems.
• Develop dashboards and reports for management review.
• Track customer‑specific SLAs and...