Join Miele as a Bilingual Customer Service Specialist in Vaughan, where exceptional service meets professional growth. This hybrid role focuses on delivering solutions in both English and French.
In this full-time position, you will handle a high volume of customer calls while ensuring satisfaction and upselling opportunities. With a commitment to excellent service, you will document interactions accurately and participate in continuous training, enhancing your skills in a dynamic call center environment.
Key Responsibilities:
• Handle diverse customer inquiries and provide solutions
• Adapt communication for effective customer engagement
• Document all call interactions clearly and thoroughly
• Achieve performance targets through teamwork and collaboration
• Identify upselling opportunities for Miele products
Requirements:
• At least 2 years of relevant customer service experience
• Fluent in both English and French, spoken and written
• Proficient com...