Why does this job exist and why is it critical?

We are looking for a SME Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Klang Valley. You will be responsible for obtaining and maintaining long‑term key customers by comprehending their requirements. The ideal candidate will be able to build strong relationships with strategic customers, identify needs and requirements to promote Maxis’ solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long‑term success.

Accountabilities

• Develop and formulate strategic and tactical plans in a bigger market portfolio and ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and maintaining close relationship with existing and new customers.
• Develop and formulate retention stra...