About the Opportunity Our client is seeking a talented Mid-Level CRM / ServiceNow Business Analyst to join their growing team. This individual will act as the liaison between business stakeholders and technical teams, helping to drive process improvements, optimize CRM and workflow platforms, and deliver technology solutions that support business objectives. While experience with ServiceNow is highly desirable, candidates with experience across other CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, or similar enterprise systems are encouraged to apply. Key Responsibilities Partner with business stakeholders to gather, analyze, and document business requirements. Conduct workshops, interviews, and discovery sessions to understand business processes and identify opportunities for improvement. Translate business requirements into functional specifications, user stories, process maps, and acceptance criteria. Work closely with technical teams, administrators, dev...