About the job Microsoft Dynamics 365 commerce

Company Overview: Hiring for one of our Client a Banking Group in UK.

Job Summary: The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.

Key Responsibilities

• Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
• Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
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