Performance and Quality Lead (Meters into Account (MIA))

Location: Clearwater Court, Reading, RG1 8DB (Hybrid).

Occasional travel required to Langley Metering Office, Other Thames Water offices and operational sites, Contractor meetings and site visits.

Working Pattern: 36 hours per week, Monday – Friday.

About the role

At Thames Water, every decision we make has a direct impact on our customers and the environment. We’re looking for a Performance and Quality Lead to play a critical role within our Metering & Demand Reduction function—driving data quality, operational performance and customer outcomes.

In this role, you’ll lead a high‑performing team responsible for ensuring meter data and property information is accurate, timely and compliant. You’ll work closely with internal teams, contractors, developers, and external partners to ensure every new development connection is set up right the first time—acc...