Total compensation range: €30,779 - €42,449

The Position

At Hive, we're building the most customer‑centric operations platform in Europe — and our Merchant Care team is at the heart of that mission. As a Merchant Care Associate — On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder‑to‑shoulder with our logistics partner's floor teams, spot issues before they elevate, and close the loop between what's happening on the warehouse floor and our merchants. You'll be on‑site in Illescas, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office‑based specialists, and our merchants.

What you'll do

• Be the go‑to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge‑cases).