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Merchant Servicing Specialist
Latitude Financial Services
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Auckland, New Zealand
Location
Auckland
Posted
June 18, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Responsibilities:
- Provide phone, chat and email support to retail partners and internal stakeholders across Australia and New Zealand.
- Respond to inbound and outbound sales finance enquiries in a highβvolume environment.
- Support merchants with operational and technical enquiries, including portal access, voucher processing, reversals, plan changes and credit balance enquiries.
- Support complex merchant settlement activities, including investigating missing or rejected payments, processing manual account adjustments and resolving settlement discrepancies in line with controls.
- Partner with Back Office and internal teams to resolve complex or escalated merchant issues and complaints.
- Support Retail Account Managers, B2B Field Teams and Program Leaders with escalated enquiries.
- Work across multiple systems including SMP, Vision, CardPac and Activate to resolve enquiries.
- Ensure all activities are completed in l...