The Merchant Growth Programme Manager, Scaled is a senior individual contributor role who leads the design, execution, and optimisation of programmes that drive merchant conversion, adoption, and long-term engagement. You will oversee two main functions: Merchant Programmes and Community & Merchant Engagement.

This role will report to the Lead, Commercial, Merchant Growth and be onsite at the Singapore Grab office.

• Work with the Lead of the Merchant Growth Team to oversee the delivery of merchant programmes that drive product adoption, conversion, and engagement at scale.
• Partner with internal stakeholders to optimise CRM workflows, automation, and self‑serve resources to improve merchant experience and operational efficiency.
• Review and analyse programme performance data to refine strategies and improve outcomes.