Contribute to operational excellence as an Observability Engineer at Mercer in Toronto. This hybrid role focuses on mastering telemetry and monitoring technologies to drive site reliability.

We are looking for a seasoned observability expert who can lead complex projects while fostering a culture of collaboration. You will leverage monitoring tools to enhance service metrics and response times, aligning your work with business needs and supporting junior staff. ITIL knowledge and experience managing diverse teams in an agile setting are a must.

Key Responsibilities:
• Drive improvements in site reliability using telemetry
• Configure enterprise monitoring tools and automate processes
• Collaborate to enhance reporting and actionable insights
• Lead in mentoring junior team members
• Apply ITIL practices in agile environments

Requirements:
• 10+ years of IT experience in large organizations
• Hands-on exper...