Key Responsibilities:

• Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.


• Understand RF Optimization and 802.11.

Collaborate with Tier 1 support:

• Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.

Client engagement:

• Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.

Network optimization:

• Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.

Documentation:

• Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience: