Drive the client experience at a luxury menswear store as the Client Experience Director. This full-time role focuses on coaching, maintaining service standards, and enhancing digital sales.
In this role, you will lead a dedicated team of clothing advisors and specialists in providing exceptional service. Your focus will be on maintaining service excellence, executing client development strategies, and fostering digital adoption among the team. You will also ensure a welcoming atmosphere that aligns with the store's values and operational procedures.
Key Responsibilities:
• Develop clothing advisors to boost sales performance
• Uphold service standards in-store and post-sale
• Direct client development activity execution
• Facilitate digital sales initiatives
• Implement new staff onboarding and training
Requirements:
• At least 3 years of leadership experience in retail
• Proven track record in enhancing customer loyalty
• Knowledge of menswear retail ...