Overview

We are hiring for a Customer Relations & Loyalty Program Manager for a well-established retail organization. This role is ideal for candidates with strong experience in CRM, loyalty programs, and customer engagement within the retail or consumer‑facing industry.

Key Responsibilities

• Lead loyalty and membership growth strategies
• Drive customer acquisition, retention, and engagement initiatives
• Manage CRM and lifecycle marketing campaigns (Email/SMS)
• Analyze customer data and campaign performance
• Collaborate with marketing, merchandising, and store operations teams

Must-Have Qualifications

• 5–8 years experience in CRM, loyalty programs, or customer marketing
• Strong retail background is highly preferred
• Experience handling membership or rewards programs
• Knowledge of CRM platforms, customer segmentation, and campaign management
• Experience in retail...