Job Description

GENERAL FUNCTION: Under the guidance of the Senior Program/Branch Director, the Membership Director provides leadership and management for the branch member services, staff, budget and fundraising in accordance with all Greater Wichita YMCA policies, procedures and standards. A 40-hour work week will be necessary to accomplish the assigned duties.

Staff/Volunteer Development:

Recruiting, hiring, training, developing, and scheduling and managing a high-performing staff focused on providing exceptional service and work well as a team. 
2. Developing strategies to provide support and motivation to staff for the achievement of goals and retention.

3. Providing progressive customer service and sales training to all membership staff.

4. Reviewing and evaluating staff performance. 

5. Developing strategies to motivate staff and volunteers to achieve goals. 

6. Maintaining staff and voluntee...