About the Role
As the operational lead for the reception function,you will oversee the day-to-day running of the reception desk, manage andsupport the reception team, maintain high service standards acrossmember-facing areas, as well as oversee the Club's boutique 7-room hoteloperation. You will be a visible and approachable presence within the Club,ensuring members and guests consistently receive warm, efficient and personalizedservice. Embedded within the front desk team, this role works closely alongsidecolleagues while providing leadership in areas of training, service standardsand operational compliance.
Key Responsibilities
1.Reception Operations & Member Services
. Lead and support thedaily operations of the reception desk, including member and guest check-in,inquiries, telephone and email correspondence, and access management.
. Deliver a warm,professional and efficient member experience while handling feedback,complaints and escalations calmly and effectively.