Job Title: Member Services Officer

Location: King's Cross, London
Salary: £24,000 - £26,000 per annum + Fully Paid Travel
Job Type: Permanent | Full-Time

Join a Friendly and Supportive Team!

We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.

Key Responsibilities

Provide high-quality support and assistance to members through phone, email, and written correspondence.
Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.
Maintain accurate membership records and update internal systems accordingly.
Support the administration of member benefits, services, and general account queries.
Assist with processing applications, re...