General Summary

The Member Relations Specialist plays a pivotal role in retaining the organization’s core customer base by fostering strong relationships and addressing customer concerns. This position is responsible for engaging directly with members to identify challenges, gather feedback on improving products and services, and ensure long-term customer loyalty. Key responsibilities include designing and executing retention strategies, analyzing customer insights, negotiating to maintain memberships, and preparing detailed reports to support the Club Manager. The role demands a proactive approach to enhancing customer satisfaction and building enduring connections that benefit both the members and the organization.

ROLES AND RESPONSIBILITIES

• Manage suspended members, cancellation requests, billing collection, advanced payments through debit card and...