The Member Experience Staff plays a vital role in creating welcoming, engaging, and meaningful experiences for YMCA members and guests. This position serves as the first point of contact at the Welcome Center and supports health and wellness areas by providing excellent customer service, accurate information, and positive relationship-building that drives member satisfaction and retention. Key Responsibilities Greet all members, guests, and staff warmly; use names when possible.Ensure accurate member check-in procedures and non-member guest protocols.Address questions, concerns, or complaints promptly and professionally, escalating when needed.Promote YMCA programs, services, events, and membership opportunities.Answer phones promptly and professionally.Process program registrations, membership applications, tours, and sales.Accurately handle cash receipting and membership transactions.Interpret and apply YMCA policies and procedures consistently.Maintain proficiency in membership ...