About the Company : HCLTech is committed to delivering innovative technology solutions and exceptional customer service. Our mission is to empower businesses through technology while fostering a culture of inclusivity and collaboration.

About the Role : The Inbound Customer Service Agent acts as the first point of contact for incoming customer inquiries, providing timely, professional, and effective support via phone and research. This role requires excellent communication skills, patience, problem-solving abilities, and a customer-centric approach to ensure high levels of customer satisfaction and issue resolution.

Responsibilities :

Provide accurate information about products, services, billing, and account statuses.
Resolve customer issues efficiently or escalate complex cases to relevant departments.
Maintain detailed records of customer interactions and update CRM or call tracking systems.
Demonstrate empathy and professionalism during all custo...