Location: Colonia del Valle, Mexico City

Schedule: Monday to Friday, 7:00 AM – 4:00 PM

Salary: $20,000 MXN - $28,000 MXN gross per month

As a Clinical Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of clinical applications within the EPIC Electronic Health Record (EHR) system.

What You’ll Do

• Providing top-tier customer service to end users and stakeholders of the EMR system.
• Designing, building, and testing application functions while minimizing errors.
• Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties.
• Ensuring all ticket documentation adheres to company standards.
• Offering training and guidance to end users on how to navigate and utilize Epic software effectively.
• Analyzing workflows to identify areas for improvement and implementing streamlined solutions.
• Maintaining and updating the Ep...