Summary This position is located in the Health Information Management (HIM) section of the Business Office at the Bay Pines VA Healthcare System (BPVAHCS). The MRT (ROI) reviews and processes requests for patient protected health information (PHI). The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party. Responsibilities Medical Record Technician duties and responsibilities include but are not limited to: Receive and validate authorization forms and requests for information and prioritize requests according to policies and regulations. Process and release health information to authorized first- and third-party requestors. Communicate with internal and external stakeholders to provide technical expertise regarding the release of information process. Provides direct customer service to Veteran, their Personal Represe...