Duties and Responsibilities

• Answer calls professionally and ensure accurate message taking
• Communicate with patients via phone, email, or SMS regarding doctor feedback
• Manage appointment scheduling and diary coordination
• Prepare patient files for upcoming appointments
• Welcome patients and manage expectations regarding waiting times
• Verify and update patient information and open new patient accounts
• Capture patient details accurately on the system
• Obtain referral letters and liaise with external healthcare providers
• Assist with obtaining laboratory, radiology, and other medical results
• Provide patients with necessary information and documentation for procedures and hospital admissions
• Arrange hospital admissions including theatre and step down facilities
• Track surgical cases and patient progress where required
• Type dictated medical reports and correspondence