JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Patient Communication & Phone Support

• Serve as the first point of contact for patient calls, messages, and inquiries.
• Answer incoming calls Monday–Friday, 9 AM–5 PM EST (via VOIP system once implemented).
• Handle call triage, take messages, coordinate callbacks, and escalate urgent concerns appropriately.
• Provide friendly, patient-centered customer support at all times.

Scheduling & Calendar Coordination

• Manage patient appointments, follow-up visits, and new patient onboarding.
• Coordinate scheduling directly in the EMR (CHARM) and ensure accurate availability.
• Support the practice owner by monitoring appointment flow and reducing scheduling gaps.

EMR & Clinical Administrative Support

• Work within CHARM EMR to update patient information, document communication notes, and manage work...