Medical Office Associate (Front Desk Receptionist)

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing



Principal Accountabilities:
+ Interviews patients for case histories prior to appointments.
+ Schedules and coordinates appointments.
+ Accurately updates and maintains patients' health records.
+ Verifies insurance coverage and assists the billing department with processing claims.
+ Communicates test results to patients when directed by physicians or nursing professionals.
+ Ensures contacting patients regarding appointments, answering billing questions.
+ Assists patients with re-scheduling appointments and other scheduling issues.
+ Performs other related duties as assigned.