Medical Customer Service Representative (Bilingual English/Spanish) – Remote | Patient Support & Healthcare Coordination

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (LATAM-Friendly)

About the Role

At Pavago, one of our clients is hiring a Medical Customer Service Representative to support patients through appointments, inquiries, scheduling, and healthcare-related service coordination.

This is a patient-facing role focused on delivering compassionate, accurate, and professional support across:

• Phone
• Email
• Chat

You’ll act as a key point of contact for patients, helping them navigate services while ensuring every interaction is handled with empathy, clarity, and attention to detail.

If you’re fluent in English and Spanish, organized, patient-focused, and comfortable working in fast-paced support environments — this...