Description
We are looking for a Medical Customer Service Rep to support home-based care coordination for patients managing chronic conditions. This Contract position is based in San Francisco, California, and focuses on delivering responsive service through phone, ticketing, and scheduling support in a fast-moving healthcare environment. The person in this role will help organize patient visit logistics, maintain accurate documentation, and work closely with pharmacies, nurses, and internal teams to keep operations running smoothly.


Responsibilities:

• Coordinate in-home nursing visit schedules using internal systems and external tools to ensure timely patient care.

• Respond to a steady volume of inbound calls from patients, pharmacy partners, and nursing staff with professionalism and urgency.

• Monitor and resolve service requests in Zendesk while keeping records accurate, complete, and up to date.

• Confirm upcoming appointmen...