Opening for US Healthcare Medical Billing Team Lead - Chennai

Location : Chennai

Shift - US Shift

Experience - 5 to 8 years

Designation - Team Lead

RESPONSIBILITIES:

• Responsible for the day-to-day management of 7 – 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with atte...